Upselling: Boost your hotel reception sales - Hospitality Industry only!
Upselling is an often overlooked yet highly effective tool for increasing profits and enhancing customer retention. When a guest is already present in your establishment and displays interest in making a purchase or has already made a selection, providing them with additional advice or enticing offers can significantly boost sales. This not only creates a delightful shopping experience for guests but also leads to higher sales volumes than initially anticipated. It's the perfect blend of salesmanship and excellent service, resulting in a win-win situation for both your business and your valued customers.
- Break through internal barriers and soar to new heights
- Maximize profitability
- Energized and motivated reception and reservation team
- Delighted guests
Bring your reception and reservation team to the next level through tailored trainings
Uncovering whether the guest is open to upgrading to a higher room category is the key to successful upselling.
The art: knowing the target precisely, contacting the guest with great ease and pleasure, and finding out what they really want. Service selling means selling in such a way that everyone involved benefits and is happy in the long term. The guest, the employee and the company. Everyone can become a good salesperson in their own way. In this training, you will learn how to become a successful salesperson without pandering or manipulating the guest. Applied correctly, upselling becomes especially good service.
Practise makes perfect
In upsell trainings, participants engage in practical exercises to develop their skills, overcome internal barriers, and receive immediate feedback. This process serves as a powerful motivator and source of encouragement for their growth and progress.
By providing spontaneous offers, the receptionist captures the guest's attention and generates interest, resulting in a unique guest experience. This elevated level of service not only enhances guest satisfaction but also fosters customer loyalty. The hotel, in turn, benefits from the additional revenue generated through upselling, which outweighs any associated costs. When receptionists actively contribute to the upsell turnover, it serves as a powerful driver of motivation and becomes an effective tool for retaining valuable employees.
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Upselling: Boost your hotel reception sales - Hospitality Industry only!
Upselling is the most underestimated profit and customer retention tool. The guest is in the store, signals interest in buying or has already chosen and receives further advice or precise, attractive offers from the employee. Guests have a great shopping experience and make more sales than planned. The perfect combination of sales and good service!
Uncovering whether the guest is open to upgrading to a higher room category is the key to successful upselling.
The art: knowing the target exactly, contacting the guest with great ease and pleasure, and finding out what they really want. Service selling means selling in such a way that everyone involved benefits and is happy in the long term. The guest, the employee and the company. Everyone can become a good salesperson in their own way. In this training, you will learn how to become a successful salesperson without pandering or manipulating the guest. Applied correctly, upselling becomes especially good service.
In upsell trainings, participants engage in practical exercises to develop their skills, overcome internal barriers, and receive immediate feedback. This process serves as a powerful motivator and source of encouragement for their growth and progress.
By providing spontaneous offers, the receptionist captures the guest's attention and generates interest, resulting in a unique guest experience. This elevated level of service not only enhances guest satisfaction but also fosters customer loyalty. The hotel, in turn, benefits from the additional revenue generated through upselling, which outweighs any associated costs. When receptionists actively contribute to the upsell turnover, it serves as a powerful driver of motivation and becomes an effective tool for retaining valuable employees.
- Break through internal barriers and soar to new heights
- Maximize profitability
- Energized and motivated reception and reservation team
- Delighted guests
Description:
Upselling is the most underestimated profit and customer loyalty tool. The guest is in the store, signals interest in buying or has already chosen and receives further advice or precise, attractive offers from the employee. Guests have a great shopping experience and make more sales than planned.
Key areas of focus:
The principle of "service selling", sales psychology, self-reflection on own concerns and resistances, insights and training through practical exercises.
Who can benefit from Individual Coaching?
Designed for individuals who engage with guests at hotel receptions, as well as employees in the catering, retail, and service industries.
Duration:
I design a training individually according to need, team size and task. It is scientifically proven that learning and development do not achieve sustainable results through knowledge, but through repetition, deepening and training. Therefore, I do not offer one-time trainings, but work with multi-part, deepening and accompanying trainings. After a detailed discussion with the client, he will receive a non-binding offer.
Streamlined training process:
I offer individualized training programs designed to meet the specific needs and requirements of each team, with a recommended participant range of 6 to 12 individuals.
Results:
Highly motivated participants who have discovered the fun and joy of selling because they now understand when and how the sales process is a service to the guest, not an annoying hassle with a receptionist. Quote from a participant after the training, "I would love to go straight to the hotel now to talk to the next guest to immediately apply what I learned."
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- Ignite motivation and achieve your goals
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Getting to know each other
In an initial conversation we get to know each other, determine your status quo and set your goals.
Your concept
Together, we will design a customized coaching and training concept that will guide you and your team towards achieving remarkable success.
Elevate yourself or your team to the next level through tailored trainings
A training with an experienced coach and according to modern methodology strengthens the connection in the team, solves conflicts, strengthens motivation and promotes the development of the individual and the group. The perfect tool for any innovative company.
What customers have to say about our collaboration
Wiebke Losekamp
Reservation Manager, Grand Hotel Hessischer Hof
Carolin Jungmann
Editor, Proofreader, PD Consultant for the Public Sector Ltd.
Björn Stremme
Deputy Director, Breidenbacher Hof Düsseldorf
Prof. Dr. Aaron Schmitt with Dr. Katja Schmitt
Joachim Kabamba
Managing Partner, Kabamba Aerospace GmbH
Nadja Dahlmann
Owner flowers Flower Power
Swaantje Hinrichs-Stark
Senior Head of Retail Stores/Shops GER/AT/CH/PL, HUGO BOSS AG
Monika Waßer
Executive Assistant, Excelsior Hotel Ernst
Wiebke Losekamp
Reservation Manager, Grand Hotel Hessischer Hof
Carolin Jungmann
Editor, Proofreader, PD Consultant for the Public Sector Ltd.
Björn Stremme
Deputy Director, Breidenbacher Hof Düsseldorf
Prof. Dr. Aaron Schmitt with Dr. Katja Schmitt
Joachim Kabamba
Managing Partner, Kabamba Aerospace GmbH
Nadja Dahlmann
Owner flowers Flower Power
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How many participants can attend a training?
The training programs are designed to accommodate a flexible number of participants. We can cater to both small and large groups, ensuring an optimal learning experience for everyone involved. Whether you have a small team or a larger organization, we can tailor the training to suit your specific needs and accommodate the number of participants accordingly. By adapting to your group size, we ensure that each participant receives individual attention and ample opportunities for interaction and engagement during the training sessions.
How much is a training?
Trainings are designed and calculated individually. My regular daily rate starts at 2,500.00 EUR plus VAT and includes not only the training itself but also all documentation for the participants.
Where do trainings take place?
Upon request, training sessions for up to 8 participants can be conducted in my dedicated facilities in Mainz. However, in most cases, I prefer to conduct the trainings directly at the client's company headquarters for convenience and to ensure a seamless integration with the work environment. Please note that any associated travel and catering costs incurred for off-site trainings will be the responsibility of the client.
Does it make sense to attend the training as a supervisor?
When managers actively participate in team development at an equal level, it consistently enhances team spirit and is perceived as a genuine form of appreciation. Moreover, as a manager, your involvement allows you to apply the acquired knowledge directly in your day-to-day work, as you possess a detailed understanding of the content. However, it's important to note that your participation is not a mandatory requirement for strengthening and developing a team. While your involvement can be highly beneficial, team development can still be effectively carried out and progress without it. The focus remains on fostering a collaborative and growth-oriented environment, irrespective of managerial participation.
Is the management and/or executive involved?
In cases where management and executives commission training sessions but do not actively participate, I conduct follow-up meetings to ensure continued support and feedback. During these meetings, I provide the client with comprehensive feedback on the training's success and engage in discussions regarding processes, developments, and actionable recommendations. It is important to note that any personal content shared by participants during the training is treated with utmost confidentiality. I prioritize creating a safe and secure environment where individuals feel comfortable sharing their thoughts and experiences, knowing that their privacy is respected.
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