Upselling: Boost your hotel reception sales - Hospitality Industry only!
Upselling is an often overlooked yet highly effective tool for increasing profits and enhancing customer retention. - When a guest is already present in your establishment and displays interest in making a purchase or has already made a selection, providing them with additional advice or enticing offers can significantly boost sales. This not only creates a delightful shopping experience for guests but also leads to higher sales volumes than initially anticipated. It's the perfect blend of salesmanship and excellent service, resulting in a win-win situation for both your business and your valued customers.
- Break through internal barriers and soar to new heights
- Maximize profitability
- Energized and motivated reception and reservation team
- Delighted guests
Bring your reception and reservation team to the next level through tailored trainings
Uncovering whether the guest is open to upgrading to a higher room category is the key to successful upselling.
The art lies in understanding the target precisely, effortlessly and joyfully connecting with guests, and discovering their true desires. Service selling entails conducting sales in a manner that ensures long-term satisfaction and mutual benefit for all parties involved: the guest, the employee, and the company. Everyone has the potential to become a skilled salesperson in their own unique way. In this training program, you will learn how to excel as a successful salesperson without resorting to pandering or manipulation. When implemented correctly, upselling becomes an exceptional form of service, enhancing the overall guest experience.
Practise makes perfect
In the upsell training, participants engage in practical exercises to develop their skills, overcome internal barriers, and receive immediate feedback. This process serves as a powerful motivator and source of encouragement for their growth and progress.
By providing spontaneous offers, the receptionist captures the guest's attention and generates interest, resulting in a unique guest experience. This elevated level of service not only enhances guest satisfaction but also fosters customer loyalty. The hotel, in turn, benefits from the additional revenue generated through upselling, which outweighs any associated costs. When receptionists actively contribute to the upsell turnover, it serves as a powerful driver of motivation and becomes an effective tool for retaining valuable employees.
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Upselling: Boost your hotel reception sales - Hospitality Industry only!
Upselling is an often overlooked yet highly effective tool for increasing profits and enhancing customer retention. When a guest is already present in your establishment and displays interest in making a purchase or has already made a selection, providing them with additional advice or enticing offers can significantly boost sales. This not only creates a delightful shopping experience for guests but also leads to higher sales volumes than initially anticipated. It's the perfect blend of salesmanship and excellent service, resulting in a win-win situation for both your business and your valued customers.
Uncovering whether the guest is open to upgrading to a higher room category is the key to successful upselling.
The art lies in understanding the target precisely, effortlessly and joyfully connecting with guests, and discovering their true desires. Service selling entails conducting sales in a manner that ensures long-term satisfaction and mutual benefit for all parties involved: the guest, the employee, and the company. Everyone has the potential to become a skilled salesperson in their own unique way. In this training program, you will learn how to excel as a successful salesperson without resorting to pandering or manipulation. When implemented correctly, upselling becomes an exceptional form of service, enhancing the overall guest experience.
In the upsell training, participants engage in practical exercises to develop their skills, overcome internal barriers, and receive immediate feedback. This process serves as a powerful motivator and source of encouragement for their growth and progress.
By providing spontaneous offers, the receptionist captures the guest's attention and generates interest, resulting in a unique guest experience. This elevated level of service not only enhances guest satisfaction but also fosters customer loyalty. The hotel, in turn, benefits from the additional revenue generated through upselling, which outweighs any associated costs. When receptionists actively contribute to the upsell turnover, it serves as a powerful driver of motivation and becomes an effective tool for retaining valuable employees.
- Break through internal barriers and soar to new heights
- Maximize profitability
- Energized and motivated reception and reservation team
- Delighted guests
Description:
Upselling is a highly underrated strategy for boosting profits and fostering customer loyalty. When a guest is already in the store and displays interest in making a purchase or has already made a selection, providing them with additional advice or enticing offers can lead to an exceptional shopping experience. As a result, guests often make more purchases than initially planned, benefiting both the customer and the business.
Key areas of focus:
The principle of "service selling", sales psychology, self-reflection on own concerns and resistances, insights and training through practical exercises.
Who can benefit from Individual Coaching?
Designed for individuals who engage with guests at hotel receptions, as well as employees in the catering, retail, and service industries.
Duration:
I design a training individually according to need, team size and task. It is scientifically proven that learning and development do not achieve sustainable results through knowledge, but through repetition, deepening and training. Therefore, I do not offer one-time trainings, but work with multi-part, deepening and accompanying trainings. After a detailed discussion with the client, he will receive a non-binding offer.
Streamlined training process:
We offer individualized training programs designed to meet the specific needs and requirements of each team, with a recommended participant range of 6 to 12 individuals.
Results:
Our training program attracts highly motivated participants who have discovered the excitement and joy of selling. They have gained a deep understanding of how the sales process can be a genuine service to the guest, eliminating the need for frustrating arguments with receptionists. One participant enthusiastically shared their feedback after the training, stating, "I'm eager to head straight to the hotel and engage with the next guest, so I can immediately apply what I've learned."
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- Dedicate just one hour a day and reap the rewards
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Getting to know each other
In an initial conversation we get to know each other, determine your status quo and set your goals.
Your concept
Together, we will design a customized coaching and training concept that will guide you and your team towards achieving remarkable success.
Elevate yourself or your team to the next level through tailored trainings
Our comprehensive approach combines expert coaching with modern methodologies to bolster team connections, skillfully resolve conflicts, and propel individual and group development. This integrated solution is perfectly suited for forward-thinking companies aiming to unleash their full potential. Through our expertise, we facilitate a transformative experience that nurtures collaboration, enriches communication, and empowers teams to navigate and excel in a rapidly evolving business landscape.
What my customers have to say about our collaboration
Wiebke Losekamp
Reservation Manager, Grand Hotel Hessischer Hof
Carolin Jungmann
Editor, Proofreader, PD Consultant for the Public Sector Ltd.
Björn Stremme
Deputy Director, Breidenbacher Hof Düsseldorf
Prof. Dr. Aaron Schmitt with Dr. Katja Schmitt
Joachim Kabamba
Managing Partner, Kabamba Aerospace GmbH
Nadja Dahlmann
Owner flowers Flower Power
Swaantje Hinrichs-Stark
Senior Head of Retail Stores/Shops GER/AT/CH/PL, HUGO BOSS AG
Monika Waßer
Executive Assistant, Excelsior Hotel Ernst
Wiebke Losekamp
Reservation Manager, Grand Hotel Hessischer Hof
Carolin Jungmann
Editor, Proofreader, PD Consultant for the Public Sector Ltd.
Björn Stremme
Deputy Director, Breidenbacher Hof Düsseldorf
Prof. Dr. Aaron Schmitt with Dr. Katja Schmitt
Joachim Kabamba
Managing Partner, Kabamba Aerospace GmbH
Nadja Dahlmann
Owner flowers Flower Power
Seeking Answers?
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How many participants can attend a training?
The training programs are designed to accommodate a flexible number of participants. We can cater to both small and large groups, ensuring an optimal learning experience for everyone involved. Whether you have a small team or a larger organization, we can tailor the training to suit your specific needs and accommodate the number of participants accordingly. By adapting to your group size, we ensure that each participant receives individual attention and ample opportunities for interaction and engagement during the training sessions.
How much is a training?
My trainings are meticulously designed and tailored to meet your specific needs. Each training program is individually crafted, taking into account your objectives and requirements. Regarding the pricing, my regular daily rate starts at 2.500,00 EUR plus VAT. This rate encompasses not only the training sessions but also includes comprehensive documentation provided to all participants.
We believe in delivering value beyond the training itself, ensuring that participants have access to relevant materials and resources to support their learning journey.
Where do trainings take place?
Upon request, training sessions for up to 8 participants can be conducted in my dedicated facilities in Mainz. However, in most cases, we prefer to conduct the trainings directly at the client's company headquarters for convenience and to ensure a seamless integration with the work environment. Please note that any associated travel and catering costs incurred for off-site trainings will be the responsibility of the client. Our aim is to provide flexibility and adaptability to meet your specific needs and ensure a successful training experience.
Does it make sense to attend the training as a supervisor?
When managers actively participate in team development at an equal level, it consistently enhances team spirit and is perceived as a genuine form of appreciation. Moreover, as a manager, your involvement allows you to apply the acquired knowledge directly in your day-to-day work, as you possess a detailed understanding of the content. However, it's important to note that your participation is not a mandatory requirement for strengthening and developing a team. While your involvement can be highly beneficial, team development can still be effectively carried out and progress without it. The focus remains on fostering a collaborative and growth-oriented environment, irrespective of managerial participation.
Is the management and/or executive involved?
In cases where management and executives commission training sessions but do not actively participate, we conduct follow-up meetings to ensure continued support and feedback. During these meetings, we provide the client with comprehensive feedback on the training's success and engage in discussions regarding processes, developments, and actionable recommendations. It is important to note that any personal content shared by participants during the training is treated with utmost confidentiality. We prioritize creating a safe and secure environment where individuals feel comfortable sharing their thoughts and experiences, knowing that their privacy is respected.
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