Upselling: Boost your hotel reception sales - Hospitality Industry only!

Upselling: Boost your hotel reception sales - Hospitality Industry only!

Upselling is an often overlooked yet highly effective tool for increasing profits and enhancing customer retention. When a guest is already present in your establishment and displays interest in making a purchase or has already made a selection, providing them with additional advice or enticing offers can significantly boost sales. This not only creates a delightful shopping experience for guests but also leads to higher sales volumes than initially anticipated. It's the perfect blend of salesmanship and excellent service, resulting in a win-win situation for both your business and your valued customers.

Uncovering whether the guest is open to upgrading to a higher room category is the key to successful upselling.

The art lies in understanding the target precisely, effortlessly and joyfully connecting with guests, and discovering their true desires. Service selling entails conducting sales in a manner that ensures long-term satisfaction and mutual benefit for all parties involved: the guest, the employee, and the company. Everyone has the potential to become a skilled salesperson in their own unique way. In this training program, you will learn how to excel as a successful salesperson without resorting to pandering or manipulation. When implemented correctly, upselling becomes an exceptional form of service, enhancing the overall guest experience.

In the upsell training, participants engage in practical exercises to develop their skills, overcome internal barriers, and receive immediate feedback. This process serves as a powerful motivator and source of encouragement for their growth and progress.

By providing spontaneous offers, the receptionist captures the guest's attention and generates interest, resulting in a unique guest experience. This elevated level of service not only enhances guest satisfaction but also fosters customer loyalty. The hotel, in turn, benefits from the additional revenue generated through upselling, which outweighs any associated costs. When receptionists actively contribute to the upsell turnover, it serves as a powerful driver of motivation and becomes an effective tool for retaining valuable employees.

• Break through internal barriers and soar to new heights
• Maximize profitability
• Energized and motivated reception and reservation team
• Delighted guests

Description:
Upselling is a highly underrated strategy for boosting profits and fostering customer loyalty. When a guest is already in the store and displays interest in making a purchase or has already made a selection, providing them with additional advice or enticing offers can lead to an exceptional shopping experience. As a result, guests often make more purchases than initially planned, benefiting both the customer and the business. 

Key areas of focus:        
The principle of "service selling", sales psychology, self-reflection on own concerns and resistances, insights and training through practical exercises.

Who can benefit from Individual Coaching?   
Designed for individuals who engage with guests at hotel receptions, as well as employees in the catering, retail, and service industries.

Duration:                      
I design a training individually according to need, team size and task. It is scientifically proven that learning and development do not achieve sustainable results through knowledge, but through repetition, deepening and training. Therefore, I do not offer one-time trainings, but work with multi-part, deepening and accompanying trainings. After a detailed discussion with the client, he will receive a non-binding offer.

Streamlined training process:                      
We offer individualized training programs designed to meet the specific needs and requirements of each team, with a recommended participant range of 6 to 12 individuals.

Results:              
Our training program attracts highly motivated participants who have discovered the excitement and joy of selling. They have gained a deep understanding of how the sales process can be a genuine service to the guest, eliminating the need for frustrating arguments with receptionists. One participant enthusiastically shared their feedback after the training, stating, "I'm eager to head straight to the hotel and engage with the next guest, so I can immediately apply what I've learned."