Upselling: Boost your hotel reception sales - Hospitality Industry only!

Upselling is an often overlooked yet highly effective tool for increasing profits and enhancing customer retention. When a guest is already present in your establishment and displays interest in making a purchase or has already made a selection, providing them with additional advice or enticing offers can significantly boost sales. This not only creates a delightful shopping experience for guests but also leads to higher sales volumes than initially anticipated. It's the perfect blend of salesmanship and excellent service, resulting in a win-win situation for both your business and your valued customers.

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Bring your reception and reservation team to the next level through tailored trainings

Uncovering whether the guest is open to upgrading to a higher room category is the key to successful upselling.

The art: knowing the target precisely, contacting the guest with great ease and pleasure, and finding out what they really want. Service selling means selling in such a way that everyone involved benefits and is happy in the long term. The guest, the employee and the company. Everyone can become a good salesperson in their own way. In this training, you will learn how to become a successful salesperson without pandering or manipulating the guest. Applied correctly, upselling becomes especially good service.

Practise makes perfect

In upsell trainings, participants engage in practical exercises to develop their skills, overcome internal barriers, and receive immediate feedback. This process serves as a powerful motivator and source of encouragement for their growth and progress.

By providing spontaneous offers, the receptionist captures the guest's attention and generates interest, resulting in a unique guest experience. This elevated level of service not only enhances guest satisfaction but also fosters customer loyalty. The hotel, in turn, benefits from the additional revenue generated through upselling, which outweighs any associated costs. When receptionists actively contribute to the upsell turnover, it serves as a powerful driver of motivation and becomes an effective tool for retaining valuable employees.

Upselling: Boost your hotel reception sales - Hospitality Industry only!

Upselling is the most underestimated profit and customer retention tool. The guest is in the store, signals interest in buying or has already chosen and receives further advice or precise, attractive offers from the employee. Guests have a great shopping experience and make more sales than planned. The perfect combination of sales and good service!

Uncovering whether the guest is open to upgrading to a higher room category is the key to successful upselling.

The art: knowing the target exactly, contacting the guest with great ease and pleasure, and finding out what they really want. Service selling means selling in such a way that everyone involved benefits and is happy in the long term. The guest, the employee and the company. Everyone can become a good salesperson in their own way. In this training, you will learn how to become a successful salesperson without pandering or manipulating the guest. Applied correctly, upselling becomes especially good service.

In upsell trainings, participants engage in practical exercises to develop their skills, overcome internal barriers, and receive immediate feedback. This process serves as a powerful motivator and source of encouragement for their growth and progress.

By providing spontaneous offers, the receptionist captures the guest's attention and generates interest, resulting in a unique guest experience. This elevated level of service not only enhances guest satisfaction but also fosters customer loyalty. The hotel, in turn, benefits from the additional revenue generated through upselling, which outweighs any associated costs. When receptionists actively contribute to the upsell turnover, it serves as a powerful driver of motivation and becomes an effective tool for retaining valuable employees.

  • Break through internal barriers and soar to new heights
  • Maximize profitability
  • Energized and motivated reception and reservation team
  • Delighted guests


Description: 
Upselling is the most underestimated profit and customer loyalty tool. The guest is in the store, signals interest in buying or has already chosen and receives further advice or precise, attractive offers from the employee. Guests have a great shopping experience and make more sales than planned. 

Key areas of focus:        
The principle of "service selling", sales psychology, self-reflection on own concerns and resistances, insights and training through practical exercises.

Who can benefit from Individual Coaching?   
Designed for individuals who engage with guests at hotel receptions, as well as employees in the catering, retail, and service industries.

Duration:                      
I design a training individually according to need, team size and task. It is scientifically proven that learning and development do not achieve sustainable results through knowledge, but through repetition, deepening and training. Therefore, I do not offer one-time trainings, but work with multi-part, deepening and accompanying trainings. After a detailed discussion with the client, he will receive a non-binding offer.

Streamlined training process:                      
I offer individualized training programs designed to meet the specific needs and requirements of each team, with a recommended participant range of 6 to 12 individuals.

Results:              
Highly motivated participants who have discovered the fun and joy of selling because they now understand when and how the sales process is a service to the guest, not an annoying hassle with a receptionist. Quote from a participant after the training, "I would love to go straight to the hotel now to talk to the next guest to immediately apply what I learned."

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Getting to know each other

In an initial conversation we get to know each other, determine your status quo and set your goals.

Your concept

Together, we will design a customized coaching and training concept that will guide you and your team towards achieving remarkable success.

Elevate yourself or your team to the next level through tailored trainings

A training with an experienced coach and according to modern methodology strengthens the connection in the team, solves conflicts, strengthens motivation and promotes the development of the individual and the group. The perfect tool for any innovative company.

What customers have to say about our collaboration

Wiebke Losekamp

Reservation Manager, Grand Hotel Hessischer Hof

Dear Mrs. Ortner, I wanted to take this opportunity to thank you again. I know I've said it before, but you have been a continuing source of inspiration for me over the past few months. I will miss the trainings with you. Each of our conversations has moved me forward and many things have stuck in my mind. I think of your tips often. I wish you success in your new projects and hope you inspire people there as well. Stay the way you are!
Carolin Jungmann

Editor, Proofreader, PD Consultant for the Public Sector Ltd.

I always thought I knew what worked in communicating with men, but Melanie Ortner showed me how to do it even better. In the three-day seminar "Success for Women", one light after the other came on for me! I still have to practice implementing what I learned in one place or another, but the practical test made me enthusiastic: it really works!
Björn Stremme

Deputy Director, Breidenbacher Hof Düsseldorf

Dear Melanie, D A N K E !!!!!!!!!!!!!!!!!!!!!!!!! All your success. AWESOME! With a lot of enthusiasm and verve you made our employees sustainably enthusiastic about the topic of upselling in all trainings. The employees now consistently pursue the topic of upselling and thus, thanks to your help, we were able to positively influence our business results even further. You conveyed the techniques in a very competent, lively and convincing manner. After the training, each participant was more than surprised by his own upselling skills. A training that is absolutely recommendable!
Prof. Dr. Aaron Schmitt with Dr. Katja Schmitt
My wife and I ended this year with a joint review of our successes, noting that many things went very well in 2018, much of which we owe to you. If you could directly counter something now, you would probably point to our share in all the positive changes we have experienced. We are quite aware of that, and at the same time we know that you have played a crucial part in it. For that, I am/we are very grateful to you.
Joachim Kabamba

Managing Partner, Kabamba Aerospace GmbH

As a shareholder and managing director of a small GmbH, which operates internationally, the coaching with Ms. Ortner has brought me forward in the last 6 years. I was able to triple the turnover and profit of the GmbH. This success is directly related to the coaching - thank you very much!
Nadja Dahlmann

Owner flowers Flower Power

Dear Mrs. Ortner, we also got the last 10%. All this after 2 conversations. Possibly after the end of the coaching I will become the first pope!
Swaantje Hinrichs-Stark

Senior Head of Retail Stores/Shops GER/AT/CH/PL, HUGO BOSS AG

I have had the opportunity to work with Melanie in two contexts. First, my retail team benefited from her excellent service training. My team and I were thrilled and implemented what we learned very quickly and successfully. On the other hand, I was also able to work with Melanie privately. In a coaching session, which I had booked due to a difficult time for me, she accompanied me intensively to give my life orientation and a new direction. Today I am very happy with what I do and how I live! Thank you Melanie!
Monika Waßer

Executive Assistant, Excelsior Hotel Ernst

On behalf of the entire team, especially Mr. Plesser, we thank you very much for the very good training. You gave impulses, made us think and contributed a lot to adopt a more open attitude in many things. Thank you very much for this great experience. I speak on behalf of all participating colleagues and we look forward to seeing you again soon.
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Wiebke Losekamp

Reservation Manager, Grand Hotel Hessischer Hof

Dear Mrs. Ortner, I wanted to take this opportunity to thank you again. I know I've said it before, but you have been a continuing source of inspiration for me over the past few months. I will miss the trainings with you. Each of our conversations has moved me forward and many things have stuck in my mind. I think of your tips often. I wish you success in your new projects and hope you inspire people there as well. Stay the way you are!
Carolin Jungmann

Editor, Proofreader, PD Consultant for the Public Sector Ltd.

I always thought I knew what worked in communicating with men, but Melanie Ortner showed me how to do it even better. In the three-day seminar "Success for Women", one light after the other came on for me! I still have to practice implementing what I learned in one place or another, but the practical test made me enthusiastic: it really works!
Björn Stremme

Deputy Director, Breidenbacher Hof Düsseldorf

Dear Melanie, D A N K E !!!!!!!!!!!!!!!!!!!!!!!!! All your success. AWESOME! With a lot of enthusiasm and verve you made our employees sustainably enthusiastic about the topic of upselling in all trainings. The employees now consistently pursue the topic of upselling and thus, thanks to your help, we were able to positively influence our business results even further. You conveyed the techniques in a very competent, lively and convincing manner. After the training, each participant was more than surprised by his own upselling skills. A training that is absolutely recommendable!
Prof. Dr. Aaron Schmitt with Dr. Katja Schmitt
My wife and I ended this year with a joint review of our successes, noting that many things went very well in 2018, much of which we owe to you. If you could directly counter something now, you would probably point to our share in all the positive changes we have experienced. We are quite aware of that, and at the same time we know that you have played a crucial part in it. For that, I am/we are very grateful to you.
Joachim Kabamba

Managing Partner, Kabamba Aerospace GmbH

As a shareholder and managing director of a small GmbH, which operates internationally, the coaching with Ms. Ortner has brought me forward in the last 6 years. I was able to triple the turnover and profit of the GmbH. This success is directly related to the coaching - thank you very much!
Nadja Dahlmann

Owner flowers Flower Power

Dear Mrs. Ortner, we also got the last 10%. All this after 2 conversations. Possibly after the end of the coaching I will become the first pope!
Previous
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The training programs are designed to accommodate a flexible number of participants. We can cater to both small and large groups, ensuring an optimal learning experience for everyone involved. Whether you have a small team or a larger organization, we can tailor the training to suit your specific needs and accommodate the number of participants accordingly. By adapting to your group size, we ensure that each participant receives individual attention and ample opportunities for interaction and engagement during the training sessions.

Trainings are designed and calculated individually. My regular daily rate starts at 2,500.00 EUR plus VAT and includes not only the training itself but also all documentation for the participants.

Upon request, training sessions for up to 8 participants can be conducted in my dedicated facilities in Mainz. However, in most cases, I prefer to conduct the trainings directly at the client's company headquarters for convenience and to ensure a seamless integration with the work environment. Please note that any associated travel and catering costs incurred for off-site trainings will be the responsibility of the client.

When managers actively participate in team development at an equal level, it consistently enhances team spirit and is perceived as a genuine form of appreciation. Moreover, as a manager, your involvement allows you to apply the acquired knowledge directly in your day-to-day work, as you possess a detailed understanding of the content. However, it's important to note that your participation is not a mandatory requirement for strengthening and developing a team. While your involvement can be highly beneficial, team development can still be effectively carried out and progress without it. The focus remains on fostering a collaborative and growth-oriented environment, irrespective of managerial participation.

In cases where management and executives commission training sessions but do not actively participate, I conduct follow-up meetings to ensure continued support and feedback. During these meetings, I provide the client with comprehensive feedback on the training's success and engage in discussions regarding processes, developments, and actionable recommendations. It is important to note that any personal content shared by participants during the training is treated with utmost confidentiality. I prioritize creating a safe and secure environment where individuals feel comfortable sharing their thoughts and experiences, knowing that their privacy is respected.

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