Service Selling: Delighted customers, soaring sales, flourishing business

Customers choose to buy from a seller based on two key factors: liking and trust. In this training program, as a sales employee, you will acquire the skills to build strong customer relationships without resorting to pandering or manipulation. Instead, you will learn authentic methods to foster trust and genuine connections with customers, allowing you to establish a foundation of mutual respect and credibility.

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Bring yourself and your sales team to the next level through tailored trainings

The art: to know exactly the goal, to get in touch with the customer with great ease and pleasure, and to find out what he really wants.

Service selling is about engaging in sales activities that prioritize long-term satisfaction and mutual benefit for all stakeholders involved: the customer, the seller, and the company. Every individual possesses the potential to excel as a salesperson in their own distinctive way. Through the training program, you will develop the skills to become a successful salesperson without relying on pandering or manipulation. Instead, you will learn authentic methods to foster robust customer relationships built on trust, integrity, and genuine value.

Self-experience and practice contribute to sustainability.

The practical exercises in this training program enable participants to gain personal experiences and valuable lessons that lead to profound insights.

Almost everyone has preconceptions about salespeople. However, these perceptions can be transformed when you experience the satisfaction of providing customers with solutions to their problems. Connecting genuinely with customers and achieving success becomes an enjoyable experience. This realization has convinced every participant thus far. Consequently, a strong desire emerges to become a proficient and accomplished salesperson. Selling is ultimately a service to the customer, and we all appreciate individuals who serve us and make our lives easier. By developing this self-image, you will undoubtedly experience a breakthrough!

Service Selling: Delighted customers, soaring sales, flourishing business

The customer buys from a salesperson because she likes him and because she trusts him. In this training, you will learn how you as a sales employee can build up this customer relationship without pandering or manipulating the customer.

The art here is to know exactly what the goal is, to make contact with the customer with great ease and pleasure, and to find out what the customer really wants.

Service selling is about engaging in sales activities that prioritize long-term satisfaction and mutual benefit for all stakeholders involved: the customer, the seller, and the company. Every individual possesses the potential to excel as a salesperson in their own distinctive way. Through the training program, you will develop the skills to become a successful salesperson without relying on pandering or manipulation. Instead, you will learn authentic methods to foster robust customer relationships built on trust, integrity, and genuine value.

Almost everyone has preconceptions about salespeople. However, these perceptions can be transformed when you experience the satisfaction of providing customers with solutions to their problems. Connecting genuinely with customers and achieving success becomes an enjoyable experience. This realization has convinced every participant thus far. Consequently, a strong desire emerges to become a proficient and accomplished salesperson. Selling is ultimately a service to the customer, and we all appreciate individuals who serve us and make our lives easier. By developing this self-image, you will undoubtedly experience a breakthrough!

  • Break through internal barriers and soar to new heights
  • Gain new customers and cultivate long-term relationships with them
  • Sell with enthusiasm and delight


Description:
          
Service selling is about engaging in sales activities that prioritize long-term satisfaction and mutual benefit for all stakeholders involved: the customer, the seller, and the company. Every individual possesses the potential to excel as a salesperson in their own distinctive way. Through the training program, you will develop the skills to become a successful salesperson without relying on pandering or manipulation. Instead, you will learn authentic methods to foster robust customer relationships built on trust, integrity, and genuine value.

Key areas of focus:        
The principle of "service selling" encompasses sales psychology, self-reflection on personal concerns and resistances, and gaining insights through practical exercises.

Who can benefit from Individual Coaching?    
Designed for sales and distribution professionals as well as independent entrepreneurs seeking to enhance their ability to effectively sell their products, services, and ideas.

Duration:    

I specialize in designing customized training programs tailored to specific needs, team sizes, and tasks. It is well-established that sustainable learning and development are not solely achieved through knowledge acquisition but also require repetition, consolidation, and practical training. Therefore, I focus on providing multi-part, in-depth, and ongoing training programs rather than one-time sessions.
Following a comprehensive discussion with the client, a non-binding offer is presented, ensuring alignment with their specific requirements and objectives.

 

Streamlined training process:                      
I offer individualized training programs designed to meet the specific needs and requirements of each team, with a recommended participant range of 6 to 12 individuals.

Results:               
Highly motivated participants who have discovered the fun and joy of selling. Because they now understand when and how the sales process is a service to the customer and not an annoying argument with a sales person. Quote from a participant after the training: "I'd love to go straight to the store now to talk to the next customer to immediately apply what I've learned."

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Take charge of your personal growth journey with our coaching challenge and tap into your full potential within a short span of 7 days.

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Getting to know each other

In an initial conversation we get to know each other, determine your status quo and set your goals.

Your concept

Together, we will design a customized coaching and training concept that will guide you and your team towards achieving remarkable success.

Elevate yourself or your team to the next level through tailored trainings

A training with an experienced coach and according to modern methodology strengthens the connection in the team, solves conflicts, strengthens motivation and promotes the development of the individual and the group. The perfect tool for any innovative company.

What customers have to say about our collaboration

Wiebke Losekamp

Reservation Manager, Grand Hotel Hessischer Hof

Dear Mrs. Ortner, I wanted to take this opportunity to thank you again. I know I've said it before, but you have been a continuing source of inspiration for me over the past few months. I will miss the trainings with you. Each of our conversations has moved me forward and many things have stuck in my mind. I think of your tips often. I wish you success in your new projects and hope you inspire people there as well. Stay the way you are!
Carolin Jungmann

Editor, Proofreader, PD Consultant for the Public Sector Ltd.

I always thought I knew what worked in communicating with men, but Melanie Ortner showed me how to do it even better. In the three-day seminar "Success for Women", one light after the other came on for me! I still have to practice implementing what I learned in one place or another, but the practical test made me enthusiastic: it really works!
Björn Stremme

Deputy Director, Breidenbacher Hof Düsseldorf

Dear Melanie, D A N K E !!!!!!!!!!!!!!!!!!!!!!!!! All your success. AWESOME! With a lot of enthusiasm and verve you made our employees sustainably enthusiastic about the topic of upselling in all trainings. The employees now consistently pursue the topic of upselling and thus, thanks to your help, we were able to positively influence our business results even further. You conveyed the techniques in a very competent, lively and convincing manner. After the training, each participant was more than surprised by his own upselling skills. A training that is absolutely recommendable!
Prof. Dr. Aaron Schmitt with Dr. Katja Schmitt
My wife and I ended this year with a joint review of our successes, noting that many things went very well in 2018, much of which we owe to you. If you could directly counter something now, you would probably point to our share in all the positive changes we have experienced. We are quite aware of that, and at the same time we know that you have played a crucial part in it. For that, I am/we are very grateful to you.
Joachim Kabamba

Managing Partner, Kabamba Aerospace GmbH

As a shareholder and managing director of a small GmbH, which operates internationally, the coaching with Ms. Ortner has brought me forward in the last 6 years. I was able to triple the turnover and profit of the GmbH. This success is directly related to the coaching - thank you very much!
Nadja Dahlmann

Owner flowers Flower Power

Dear Mrs. Ortner, we also got the last 10%. All this after 2 conversations. Possibly after the end of the coaching I will become the first pope!
Swaantje Hinrichs-Stark

Senior Head of Retail Stores/Shops GER/AT/CH/PL, HUGO BOSS AG

I have had the opportunity to work with Melanie in two contexts. First, my retail team benefited from her excellent service training. My team and I were thrilled and implemented what we learned very quickly and successfully. On the other hand, I was also able to work with Melanie privately. In a coaching session, which I had booked due to a difficult time for me, she accompanied me intensively to give my life orientation and a new direction. Today I am very happy with what I do and how I live! Thank you Melanie!
Monika Waßer

Executive Assistant, Excelsior Hotel Ernst

On behalf of the entire team, especially Mr. Plesser, we thank you very much for the very good training. You gave impulses, made us think and contributed a lot to adopt a more open attitude in many things. Thank you very much for this great experience. I speak on behalf of all participating colleagues and we look forward to seeing you again soon.
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Wiebke Losekamp

Reservation Manager, Grand Hotel Hessischer Hof

Dear Mrs. Ortner, I wanted to take this opportunity to thank you again. I know I've said it before, but you have been a continuing source of inspiration for me over the past few months. I will miss the trainings with you. Each of our conversations has moved me forward and many things have stuck in my mind. I think of your tips often. I wish you success in your new projects and hope you inspire people there as well. Stay the way you are!
Carolin Jungmann

Editor, Proofreader, PD Consultant for the Public Sector Ltd.

I always thought I knew what worked in communicating with men, but Melanie Ortner showed me how to do it even better. In the three-day seminar "Success for Women", one light after the other came on for me! I still have to practice implementing what I learned in one place or another, but the practical test made me enthusiastic: it really works!
Björn Stremme

Deputy Director, Breidenbacher Hof Düsseldorf

Dear Melanie, D A N K E !!!!!!!!!!!!!!!!!!!!!!!!! All your success. AWESOME! With a lot of enthusiasm and verve you made our employees sustainably enthusiastic about the topic of upselling in all trainings. The employees now consistently pursue the topic of upselling and thus, thanks to your help, we were able to positively influence our business results even further. You conveyed the techniques in a very competent, lively and convincing manner. After the training, each participant was more than surprised by his own upselling skills. A training that is absolutely recommendable!
Prof. Dr. Aaron Schmitt with Dr. Katja Schmitt
My wife and I ended this year with a joint review of our successes, noting that many things went very well in 2018, much of which we owe to you. If you could directly counter something now, you would probably point to our share in all the positive changes we have experienced. We are quite aware of that, and at the same time we know that you have played a crucial part in it. For that, I am/we are very grateful to you.
Joachim Kabamba

Managing Partner, Kabamba Aerospace GmbH

As a shareholder and managing director of a small GmbH, which operates internationally, the coaching with Ms. Ortner has brought me forward in the last 6 years. I was able to triple the turnover and profit of the GmbH. This success is directly related to the coaching - thank you very much!
Nadja Dahlmann

Owner flowers Flower Power

Dear Mrs. Ortner, we also got the last 10%. All this after 2 conversations. Possibly after the end of the coaching I will become the first pope!
Previous
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The training programs are designed to accommodate a flexible number of participants. We can cater to both small and large groups, ensuring an optimal learning experience for everyone involved. Whether you have a small team or a larger organization, we can tailor the training to suit your specific needs and accommodate the number of participants accordingly. By adapting to your group size, we ensure that each participant receives individual attention and ample opportunities for interaction and engagement during the training sessions.

Trainings are designed and calculated individually. My regular daily rate starts at 2,500.00 EUR plus VAT and includes not only the training itself but also all documentation for the participants.

Upon request, training sessions for up to 8 participants can be conducted in my dedicated facilities in Mainz. However, in most cases, I prefer to conduct the trainings directly at the client's company headquarters for convenience and to ensure a seamless integration with the work environment. Please note that any associated travel and catering costs incurred for off-site trainings will be the responsibility of the client.

When managers actively participate in team development at an equal level, it consistently enhances team spirit and is perceived as a genuine form of appreciation. Moreover, as a manager, your involvement allows you to apply the acquired knowledge directly in your day-to-day work, as you possess a detailed understanding of the content. However, it's important to note that your participation is not a mandatory requirement for strengthening and developing a team. While your involvement can be highly beneficial, team development can still be effectively carried out and progress without it. The focus remains on fostering a collaborative and growth-oriented environment, irrespective of managerial participation.

In cases where management and executives commission training sessions but do not actively participate, I conduct follow-up meetings to ensure continued support and feedback. During these meetings, I provide the client with comprehensive feedback on the training's success and engage in discussions regarding processes, developments, and actionable recommendations. It is important to note that any personal content shared by participants during the training is treated with utmost confidentiality. I prioritize creating a safe and secure environment where individuals feel comfortable sharing their thoughts and experiences, knowing that their privacy is respected.

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