Service Selling: Delighted customers, soaring sales, flourishing business

Service Selling: Delighted customers, soaring sales, flourishing business

The customer buys from a salesperson because she likes him and because she trusts him. In this training, you will learn how you as a sales employee can build up this customer relationship without pandering or manipulating the customer.

The art here is to know exactly what the goal is, to make contact with the customer with great ease and pleasure, and to find out what the customer really wants.

Service selling is about engaging in sales activities that prioritize long-term satisfaction and mutual benefit for all stakeholders involved: the customer, the seller, and the company. Every individual possesses the potential to excel as a salesperson in their own distinctive way. Through the training program, you will develop the skills to become a successful salesperson without relying on pandering or manipulation. Instead, you will learn authentic methods to foster robust customer relationships built on trust, integrity, and genuine value.

Almost everyone has preconceptions about salespeople. However, these perceptions can be transformed when you experience the satisfaction of providing customers with solutions to their problems. Connecting genuinely with customers and achieving success becomes an enjoyable experience. This realization has convinced every participant thus far. Consequently, a strong desire emerges to become a proficient and accomplished salesperson. Selling is ultimately a service to the customer, and we all appreciate individuals who serve us and make our lives easier. By developing this self-image, you will undoubtedly experience a breakthrough!

• Break through internal barriers and soar to new heights
• Gain new customers and cultivate long-term relationships with them
• Sell with enthusiasm and delight

Description:          
Service selling is about engaging in sales activities that prioritize long-term satisfaction and mutual benefit for all stakeholders involved: the customer, the seller, and the company. Every individual possesses the potential to excel as a salesperson in their own distinctive way. Through the training program, you will develop the skills to become a successful salesperson without relying on pandering or manipulation. Instead, you will learn authentic methods to foster robust customer relationships built on trust, integrity, and genuine value.

Key areas of focus:        
The principle of "service selling" encompasses sales psychology, self-reflection on personal concerns and resistances, and gaining insights through practical exercises.

Who can benefit from Individual Coaching?    
Designed for sales and distribution professionals as well as independent entrepreneurs seeking to enhance their ability to effectively sell their products, services, and ideas.

Duration:    

I specialize in designing customized training programs tailored to specific needs, team sizes, and tasks. It is well-established that sustainable learning and development are not solely achieved through knowledge acquisition but also require repetition, consolidation, and practical training. Therefore, I focus on providing multi-part, in-depth, and ongoing training programs rather than one-time sessions.
Following a comprehensive discussion with the client, a non-binding offer is presented, ensuring alignment with their specific requirements and objectives.

Streamlined training process:                      
I offer individualized training programs designed to meet the specific needs and requirements of each team, with a recommended participant range of 6 to 12 individuals.

Results:               
Highly motivated participants who have discovered the fun and joy of selling. Because they now understand when and how the sales process is a service to the customer and not an annoying argument with a sales person. Quote from a participant after the training: "I'd love to go straight to the store now to talk to the next customer to immediately apply what I've learned."